*ARTWORK: Please note that this is a print-on-demand exclusive artwork, meaning that when you buy a limited edition artwork from www.michalabrincker.com, we start printing it for you - only for you. This means that we only offers refunds for damaged artwork, not for buyer's remorse (buyer's regret). What happens if my order/artwork is damaged when I receive it?: Please note that you have to check your delivery in the presence of the delivery person. If you notice damage, you have to refuse receipt. You also have to take photographic documentation of the damage and e-mail it to us immediately, so that we can order a replacement.
*SCULPTURE: If you have bought a sculpture from www.michalabrincker.com and want to return it. Then please be aware that you are responsible for all the expenses associated with this, and please notice the the sculpture has to be returned to Denmark, so you/the buyer have to pay for the shipping costs to Denmark, you/the buyer have to pay for the insurance costs, you/the buyer have to make sure to use safe packaging for return. Please use the original packaging in case you insist on returning the sculpture. The sculpture/sculptures must be returned within 14 days after you have received the delivery of the sculpture, remember to contact us first for possible return/refund.
To start a return on sculptures, you have to contact us at info(a)michalabrincker.com. We’ll send you info about where in Denmark the sculpture has to be returned. Sculptures sent back to us without first requesting a return will not be accepted. Please also note that we can only return the full amount once we have received and checked that the sculpture is perfect. What happens if my order/sculpture is damaged when I receive it?: Please note that you have to check your delivery in the presence of the delivery person. If you notice damage, you have to refuse receipt. You also have to take photographic documentation of the damage and e-mail it to us immediately. Refunds/sculpture: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
*GIFT CARDS: Unfortunately, we cannot accept returns on gift cards.
You can always contact us for any return question at info(a)michalabrincker.com